Account Manager – SMS Operations (Africa)
Location: Remote (preferably based in Africa/Middle East)
Type: Full-Time
About the Role:
We’re looking for a proactive and results-driven Account Manager to oversee SMS operations and client relationships across the African market. This role will focus on expanding our reach, managing key accounts, and ensuring seamless delivery of SMS services.
Responsibilities:
- Manage and grow relationships with key clients and partners in the African region.
- Oversee the end-to-end delivery of A2P SMS services, ensuring high-quality performance and uptime.
- Analyze client requirements, provide tailored solutions, and resolve issues promptly.
- Collaborate with technical teams to optimize routing and improve message delivery rates.
- Monitor market trends and competitor activity to identify new business opportunities.
Requirements:
- Proven experience in SMS or telecommunications account management.
- Strong understanding of A2P SMS, routing, and delivery optimization.
- Excellent communication and negotiation skills.
- Fluency in English (additional languages spoken in Africa are a plus).
- Ability to work independently in a remote setup.
How to Apply:
Send your CV to billing@duxtech.net with the subject line “Account Manager – Africa.”
10DLC Product Specialist (USA)
Location: Remote (based in the United States)
Type: Full-Time
About the Role:
We are seeking a 10DLC Product Specialist to lead our efforts in managing and optimizing 10DLC messaging services in the US market. The ideal candidate will have a strong understanding of local compliance, carrier regulations, and industry standards, ensuring our clients achieve the best results.
Responsibilities:
- Oversee and manage 10DLC registrations, ensuring compliance with carrier requirements.
- Educate clients on 10DLC benefits, processes, and best practices.
- Work with sales and technical teams to onboard new clients and troubleshoot issues.
- Stay updated on regulations and industry changes, proactively advising stakeholders.
- Analyze campaign performance and suggest improvements for better engagement.
Requirements:
- Expertise in 10DLC registration processes and carrier requirements in the US.
- Familiarity with SMS platforms, APIs, and messaging workflows.
- Strong analytical skills and attention to detail.
- Excellent communication skills to explain complex processes clearly.
- Experience working remotely with cross-functional teams.
How to Apply:
Send your CV to billing@duxtech.net with the subject line “10DLC Product Specialist – USA.”
Regional Business Development Manager – Asia
Location: Remote
Type: Full-Time
About the Role:
Dux is looking for an experienced Business Development Manager to expand our presence in the Oceania region. This role involves identifying new opportunities, building partnerships, and driving growth across various communication technology solutions.
Responsibilities:
- Identify and secure new business opportunities across Oceania.
- Build and maintain relationships with telecom operators, enterprises, and partners.
- Promote Dux’s full range of services, including SMS, RCS, and omnichannel solutions.
- Collaborate with marketing and technical teams to design tailored solutions for clients.
- Represent Dux at industry events and conferences in the region.
Requirements:
- Proven track record in business development within the telecommunications or tech industry.
- Knowledge of SMS, RCS, or messaging APIs is a strong advantage.
- Excellent networking and relationship-building skills.
- Self-motivated with the ability to work independently.
- Willingness to travel within the region when required.
How to Apply:
Send your CV to billing@duxtech.net with the subject line “Regional Business Development Manager – Asia.”
NOC Support Technician
As a NOC Support Technician, you will be responsible for monitoring and maintaining the network infrastructure, ensuring seamless communication services across multiple regions. You will troubleshoot and resolve network issues, coordinate with the engineering team for escalations, and ensure system health to minimize downtime. The role will be based in LATAM and/or Asia, and fluency in English is essential. Knowledge of regional communication protocols and technical expertise in network management and troubleshooting are required.